HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time:...

Quantity:

piece

Item number:
C1EE1-8698712

Manufacturer no.:
H41C3PE

HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: 470065-790, 675420-291, 675420-AA1, 675420R-001, 675420R-371, 675420R-421, 675421-291

Full Contract Period

Service Availability

24 hours a day / 7 days a week

Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year ¦ Defective media retention - 1 year

Compatibility Information

P/N: 470065-749, 470065-758, 470065-759, 470065-760, 470065-766, 470065-773, 470065-774, 470065-777, 470065-790, 470065-797, 675420-001, 675420-291, 675420-371, 675420-421, 675420-AA1, 675420R-001, 675420R-371, 675420R-421, 675421-001, 675421-291