HPE Pointnext Tech Care Critical Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - repair time: 6 ...

General

Service Included

Parts and labour

Full Contract Period

1 year

Location

On-site

Service Availability

24 hours a day / 7 days a week

Repair Time

6 hours

Details

Service & Support

Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - remote diagnosis - 1 year ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - remote monitoring - 1 year ¦ Defective media retention - 1 year

Compatibility Information

Designed For

P/N: 777424-291, 777424-AA1, 777424-B21, 777424R-B21, 777425-291, 777425-AA1, 777425-B21, 777425R-AA1, 777425R-B21, 777426-B21, 777426-B21#0D1, 777426-B21#ABA, 777426-B21#B19, 777426R-B21, 777426R-B21#B19, 777427-B21, 777427-B21#0D1, 777427-B21#ABA, 777427-B21#B19, 777427R-B21, 777427R-B21#B19, 777428-B21, 777428-B21#0D1, 777428-B21#ABA, 777428-B21#B19, 777428R-B21, 777428R-B21#UUF, 788090-S01, 788091-S01, 788092-S05, 788093-S05, 788095-425, 788096-425, 788097-425, 788098-425, 788098-425#0D1, 788108-375, 830011-B21, 830011R-B21, 833870-B21, 833870R-B21, 839295-S01, 839296-S01, 839300-425, 839302-425, 839308-375, 839309-375, 844188-375, 860069-S01, 860070-425, 860175-425, M2G20A, M2G21A, P9J17A