HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for P/N: P16005-AA1, P16005R-371, P16006-291, P16006-371, P16006R-291, P16006R-421, P19752-371 More information: General | Service Included | Parts and labour |  | Full Contract Period | 4 years | | Location | On-site | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | Details | Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 Years ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - visual remote guidance - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 Years ¦ Comprehensive defective material retention - 4 Years | Compatibility Information | Designed For | P/N: P16005-001, P16005-291, P16005-371, P16005-421, P16005-AA1, P16005R-371, P16006-001, P16006-291, P16006-371, P16006-421, P16006R-291, P16006R-421, P18584-001, P18584-421, P19752-371 |
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