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| Item number:
C1EE1-8761440 Manufacturer no.:
HU4A6A3#Z78 EAN/GTIN:
n/a |
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| HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: R6B05A, R7M13A More information: General | Service Included | Parts and labour | | Full Contract Period | 3 years | | Location | On-site | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | Details | Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years | Compatibility Information | Designed For | P/N: R6B05A, R7M13A |
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