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| Item number: C1EE1-8768645 Manufacturer no.: HU4A9A3#ZED EAN/GTIN: n/a |
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| HPE Pointnext Tech Care Essential Exchange Service - Extended service agreement - replacement (for 21TB storage array) - 3 years - shipment - 24x7 - response time: 4 h - for P/N: Q8B68B, Q8B68BR More information: General | Service Included | Replacement | | Full Contract Period | 3 years | | Location | Shipment | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | | Covered Configurations | 21TB storage array | Details | Service & Support | Extended service agreement - replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - severity level 4 | Compatibility Information | Designed For | P/N: Q8B68B, Q8B68BR |
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