HPE Pointnext Tech Care Essential Exchange Service - Extended service agreement - replacement - 5 years - shipment - 24x7 - response time: 4 h - for P/N: Q8H70A, Q8H71A, Q8H71AR, Q8H72A, Q8H72AR More information: General | Service Included | Replacement |  | Full Contract Period | 5 years | | Location | Shipment | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | Details | Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - severity level 4 | Compatibility Information | Designed For | P/N: Q8H70A, Q8H71A, Q8H71AR, Q8H72A, Q8H72AR |
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