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C1EE1-8992628 Manufacturer no.:
CON-PSRN-CS0YK9DE EAN/GTIN:
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| Cisco Partner Support Service TelePresence Video - Extended service agreement - advance parts replacement - 1 year - shipment - 8x5 - response time: NBD - for P/N: CS-DESKPRO-K9, CS-DESKPRO-K9++, CS-DESKPRO-K9-RF, CS-DESKPRO-NR-K9++ More information: General | Service Included | Advance parts replacement | | Full Contract Period | 1 year | | Location | Shipment | | Response Time | Next business day | | Service Availability | 8 hours a day / 5 days a week | Details | Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 h - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 h - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year | Compatibility Information | Designed For | P/N: CS-DESKPRO-K9, CS-DESKPRO-K9++, CS-DESKPRO-K9-RF, CS-DESKPRO-NR-K9++ |
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