Poly+ - Extended service agreement - advance hardware replacement (for 2x1080p60/5x1080p30/10x720p/20xSD resource licences) - 1 year - shipment - business hours - response time:...

General

Service Included

Advance hardware replacement

Full Contract Period

1 year

Location

Shipment

Response Time

Next business day

Pricing Type

Must be purchased with service contract

Service Availability

Business hours

Covered Configurations

2x1080p60/5x1080p30/10x720p/20xSD resource licences

Details

Service & Support

Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For

Poly RealPresence Collaboration Server 1800 IP only 2x1080p30/5x720p/10xSD