Poly+ - Extended service agreement - advance hardware replacement (for Group 500-720 HD codec EagleEyeIV-4x camera) - 1 year - shipment - response time: NBD - for Poly RealPrese...

General

Service Included

Advance hardware replacement

Full Contract Period

1 year

Location

Shipment

Response Time

Next business day

Covered Configurations

Group 500-720 HD codec EagleEyeIV-4x camera

Details

Service & Support

Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For

Poly RealPresence Group 500-720p