Poly+ - Extended service agreement - advance hardware replacement (for 1xISDN card, 1xMPMRx-S card and 1xMPMRx-D card, no clariti licenses) - 1 year - shipment - response time: NBD - for Poly - Polycom RMX 2000 More information: General | Service Included | Advance hardware replacement |  | Full Contract Period | 1 year | | Location | Shipment | | Response Time | Next business day | | Covered Configurations | 1xISDN card, 1xMPMRx-S card and 1xMPMRx-D card, no clariti licenses | Details | Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday | Compatibility Information | Designed For | Poly - Polycom RMX 2000 |
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