Poly+ - Extended service agreement - advance hardware replacement (for 2HD1080p/5HD720p/10SD/15CIF resource licenses) - 1 year - shipment - response time: NBD

General

Service Included

Advance hardware replacement

Full Contract Period

1 year

Location

Shipment

Response Time

Next business day

Covered Configurations

2HD1080p/5HD720p/10SD/15CIF resource licenses

Details

Service & Support

Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year