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| Item number: CIEN6-27038687 Manufacturer no.: U8HM8PE EAN/GTIN: n/a |
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| HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe. Features - Remote problem diagnosis and support - Onsite hardware support - Replacement parts and materials - Coverage window - Onsite response time for hardware support - Work to completion - Escalation management - Access to electronic support information and services - Electronic remote monitoring and support, standard configuration More information: Supplier features | Support type | Onsite repair | | Place of service | Onsite | | Warranty coverage | Post warranty | | Coverage details | Standard workdays - 9 hours | | Duration | 1 year | | Response time | Next business day response | | Service method | Onsite repair | | Additional support option | Defective media retention | | Care Pack type | Electronic | | Coverage period | 12 month(s) | | Warranty type | P | Features | Number of years | 1 year(s) | | Type | On-site | | Next Business Day (NBD) | Yes | | Service time (hours x days) | 9x5 | | On-site support | Yes | | HP segment | Business |
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