Advanced Replacement Service
Enjoy exceptional quality and peace of mind with QNAP's premier warranty service.
QNAP offers a limited warranty service on all of our products, and now provides an extensive 5-year warranty and a free Advanced Replacement service to expedite hardware replacement for selected models. There are no hidden fees and no extra costs; QNAP support is only a phone call or email away.
With Extended Warranty you can boost your coverage up to five years. Under QNAP “Advanced Replacement” service, you can request a replacement NAS before sending the original in, and have it shipped within 72 hours, keeping your downtime to a minimum. With “Advanced Replacement + On-site Support”, in addition to having access to our “Advanced Replacement Service”, our expert tech support professionals will be at your disposal, coming to you within one business day of your request, to ensure that your NAS is functioning optimally. More information: Features | License quantity | 1 license(s) |  | Number of years | 5 year(s) | | Service type | Advanced Exchange | | Service included | Parts and Labour | | Response time | 48 h | | Phone support | Yes | | On-site support | Yes | | Web support | Yes | | Advance exchange service | Yes | | Parts, labour | Yes | | Parts replacement | Yes | | Coverage area | D, A, F, UK, B, NL, LUX, ES, PT | | Compatibility | TS-h1277XU-RP |
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