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| Item number: CIEN7-27038659 Manufacturer no.: U8HG7E EAN/GTIN: n/a |
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![](/p.gif) | HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe. Features - Remote problem diagnosis and support - Onsite hardware support - Replacement parts and materials - Coverage window - Onsite response time for hardware support - Work to completion - Escalation management - Access to electronic support information and services - Electronic remote monitoring and support, standard configuration More information: Supplier features | Support type | Onsite repair | ![](/p.gif) | Place of service | Onsite | ![](/p.gif) | Warranty coverage | In warranty | ![](/p.gif) | Coverage details | Standard workdays - 9 hours | ![](/p.gif) | Duration | 3 years | ![](/p.gif) | Response time | Next business day response | ![](/p.gif) | Service method | Onsite repair | ![](/p.gif) | Additional support option | Defective media retention | ![](/p.gif) | Care Pack type | Electronic | ![](/p.gif) | Coverage period | 36 month(s) | ![](/p.gif) | Warranty type | S | Features | Number of years | 3 year(s) | ![](/p.gif) | Type | On-site | ![](/p.gif) | Next Business Day (NBD) | Yes | ![](/p.gif) | Service time (hours x days) | 9x5 | ![](/p.gif) | On-site support | Yes | ![](/p.gif) | HP segment | Business |
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![](/p.gif) | Other search terms: Support Care Pack, Warranty extensions, Warranty extension, IT service contracts, hp care pack, it service contracts, guarantee extension, guarantee extensions, warranty, guarantee, warranty extension |
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