Mitel 5Y 20U

Software Assurance and Support
Protect and Enhance the Long Term Value of Your Unified Communications Investment
In today’s workplace, Unified Communications (UC) is a critical operational system and IT asset. By keeping UC applications current and fully operational, customers can protect the value of their investment in the technology and take advantage of the latest capabilities to enhance communications for their organization and in serving clients. The successful deployment and ongoing operation of a unified communications and voice solution can be significantly enhanced with access to the vendor’s technical support capability and online resources.

Mitel® Software Assurance and Support is recommended for customers to help optimize the performance and value of their Mitel Unified Communications (UC) solution. It delivers excellence in software support providing access to software updates, new functionality, and ensures the Mitel authorizedPARTNER is backed by Mitel’s highly skilled technical support resources.

Comprehensive Coverage
A Mitel Software Assurance and Support subscription is included with the purchase of new Mitel software products, aligned with the warranty terms of the software. Coverage can be extended beyond the initial term through the purchase of annual subscriptions from your Mitel authorizedPARTNER, or it may be integrated with their service offerings.

A Mitel Software Assurance and Support (SWAS) subscription provides access to software updates and upgrades, new functionality and enables access for your Mitel authorized PARTNER to Mitel’s technical support resources. In addition, coverage is comprehensive to include firmware updates and technical support coverage on Mitel hardware associated to the software solution, such as Mitel telephones and Mitel 3300 controllers.

Two levels of support are provided – Standard SWAS provides technical support coverage
during normal business hours on weekdays, and Premium SWAS extends technical support
coverage to 24/7.