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HPE 5Y Proactive Care


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Product information
HPE 5Y Proactive Care
HPE 5Y Proactive Care
Item number:
     CIEN9-77215753
Manufacturer:
     HP
Manufacturer no.:
     H1K93A5#W4A
EAN/GTIN:
     n/a
Search terms:
Care Pack service extension
Service extension Care Pack
Care Pack Support
Support Care Pack
SERVICE OVERVIEW
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.
More information:
Features
Number of years
5 year(s)
Type
On-site
Service time (hours x days)
24x7
Response time
4 h
Compatibility
Synergy 480 Gen10 CTO premium compute module
Other search terms: guarantee extension, guarantee extensions, warranty, guarantee, warranty extension
An overview of the conditions1
Delivery period
Stock level
Price
In stock In stock
£ 3,525.94*
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* Prices with asterisk are net prices excl. statutory VAT.
Our offer is only aimed at companies, public institutions and freelancers.