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Item
Apple Extended service agreement, parts and labour, 4 years (from original purchase date of the equipment), on-site, response time: NBD, volume, Tier 2+, for MacBook Pro (16.2 in)
Quantity:
piece
Product information
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Item number:
CIEN9-94780673
Manufacturer:
Apple
Manufacturer no.:
SE0M2ZM/A
EAN/GTIN:
194253037507
Search terms:
Apple licences
Apple licenses
Warranty extensions
Warranty extension
Priority onsite service and 24/7 support help keep your end users up and running
Coverage for every Mac, Apple Studio Display, iPhone, and iPad.
AppleCare for Enterprise includes flexible service options, priority onsite services, and
as fast as next-business-day device repair or replacement.
Global onsite hardware service.
You have the option to get onsite service coverage for two, three, or four years from the date of your hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. You can choose to get onsite service at your location, as fast as the next business day, or you can get service at any Apple Authorized Service Provider across Apple’s worldwide network. Use the onsite service look‑up tool to determine the onsite service available in a specific location.
Additional device repair or replacement.
In addition to onsite hardware coverage, you can repair up to 4 percent of your covered Mac computers or Apple‑branded displays, or up to 10 percent of your covered iPad or iPhone devices, for any reason, at no additional fee. In most cases, Apple can repair or replace the device as fast as one business day.
Support for end users
AppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
IT department support
AppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call.
For more complex issues, AppleCare for Enterprise gives you an incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.
You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.
Whether you have occasional questions or you need assistance on a regular basis, Apple has flexible support plans to fit your requirements.
More information:
Features
Number of years
4 year(s)
Type
On-site
Service type
Next Business Day
Service included
Parts and Labour
Compatibility
MacBook Pro
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Computers & Peripherals
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Warranty & Support
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Warranty & Support Extensions
Other search terms:
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it service contracts
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An overview of the conditions
1
Delivery period
Stock level
Price
from £ 252.25*
Price is valid from 10 pieces
Select conditions yourself
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Staggered prices
Order quantity
Net
Gross
Unit
1 piece
£ 263.39*
£ 316.07
per piece
from 2 pieces
£ 262.22*
£ 314.66
per piece
from 5 pieces
£ 252.41*
£ 302.89
per piece
from 10 pieces
£ 252.25*
£ 302.70
per piece
* Prices with asterisk are net prices excl. statutory VAT.
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